Clients | OnActuate - Microsoft Dynamics ERP CRM IoT & AI Partner

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McDonalds
Hammond Power Station
Uni Carriors
Viscor
Volvo
Washington State Department of Labor & Industries
Hempel
CNHi
Oil and Gas

Client since 2016

Microsoft Dynamics NAV – Upgrade Factory | Implementation | Support
Microsoft Dynamics CRM – Upgrade Factory | Implementation | Support

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McDonald’s, founded in 1940 in San Bernardino, California, USA, is one of the world’s largest fast-food restaurant chains, serving approximately 69 million customers daily in over 100 countries across approximately 36,900 outlets (as of 2016). Most McDonald’s restaurants worldwide are owned and operated by independent, local businessmen and businesswomen franchisees. The McDonald’s Corporation revenues come from the rent, royalties, and fees paid by the franchisees, as well as sales in company-operated restaurants.

Business Challenge

McDonald India (CPRPL) was using multiple systems for managing back-office processes:

  • MS Dynamics NAV – Finance
  • OSMS – Sales Integration with POS and Requisition Management
  • NetSuite – Distribution Management

This disparate method of managing the business was proving costly to maintain and presenting data redundancy and synchronization issues. These challenges were time consuming and did not produce the desired results CPRPL wanted.

Additionally CPRPL needed to be GST ready before the rollout and introduce a CRM solution. The team was looking for a Microsoft Dynamics implementation partner to manage a smooth transition from multiple systems to one single system and ensure GST readiness.

Solution

OnActuate formed a strong team of Microsoft Dynamics NAV experts (consultants and project managers). Our team had a sound understanding of CPRPL processes and local tax regulations. The following plan was formulated and executed to ensure a smooth transition:

  1. Upgrade Microsoft Dynamics NAV solution from version 2009 to 2016
  2. Integrate NetSuite
  3. Replace OSMS

Client since 2016

Microsoft Dynamics AX – Implementation | Support

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Hammond Power Solutions (HPS) is a leading designer and manufacturer of dry-type magnetic transformers in the world—products can be found on every continent and ocean, and have even been orbited in space. In the last 99 years, HPS has grown from a small family-owned business in the shortwave radio market to becoming the largest dry-type transformer manufacturer in North America, with multiple manufacturing facilities throughout Canada, United States, Mexico, Italy and India. The HPS engineering database contains over one million designs ranging from the smallest control transformers to the largest dry-type transformers ever manufactured. In an industry where stability, integrity, quality, and speed to market are paramount, HPS has a reputation for excellence.

Business Challenge

Hammond Power Solutions (HPS) armed with a global template for the Microsoft Dynamics AX solution, needed a capable supplier to help with a global rollout plan and execution.

Solution

After a lengthy orientation program where OnActuate really got to know the HPS business, we were ready to formulate a plan to introduce the global template to HPS’s newly acquired legal entity in India. Our plan is to commence with the roll out of HPS’s global template starring Jan 2018.

Client since 2015

Microsoft Dynamics AX – Implementation | Support
Microsoft Dynamics CRM – Implementation | Support

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UniCarriers Americas Corporation (Unicarriers) is the world’s leading manufacturer of forklifts. With a long and colourful history, the company was founded in 1914 manufacturing manual pallet trucks. Over the next 100 years, Barrett Industrial Trucks, TCM, and Nissan Forklift companies contributed to the successful evolution of UniCarriers. Today UniCarriers’ state-of-the-art Marengo, Illinois facility sets the global standards for forklift manufacturing..

Business Challenge

UniCarriers was in the process of implementing Microsoft Dynamics AX and CRM, including the Core Finance and Manufacturing and Distribution modules. Fourteen months into the implementation cycle, UniCarriers realized that it was unable to meet key deadlines for the rollout implementation project due to challenges with key interfaces, data migration, project management, development and AX subject matter expertise.

UniCarriers recognized the need for a Microsoft Dynamics service provider that could assist them with the implementation and service delivery improvement.

Solution

OnActuate formed a strategic team of more than fifteen Microsoft Dynamics AX consultants, developers, and project managers, to deliver over 6000 hours of support across 100 plus stories and threads. During the implementation process, we have streamlined and made significant improvements in UniCarriers’ client business processes, project management, solution architecture, advisory consulting, data migration, and development in Microsoft Dynamics AX.

Client since 2016

Microsoft Dynamics AX – Implementation Enhancement | Support
Salesforce – Implementation Enhancement | Support

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Viscor Inc. (Viscor) is a Toronto-based manufacturer specializing in LED and fluorescent lighting products, as well as metal fabrication. Viscor is Canada’s largest independent lighting manufacturer under the Visioneering, Certolux, and TBR lighting brands. Since its inception in 1952, Viscor has manufactured a diverse range of products including electronic and stereo components and solid state ballasts. The micro-furnace ceramic heater was invented and developed at Viscor, and it maintains the capability to manufacture almost any sheet metal product required or requested while leading the way with modern technology and advanced processes. Viscor employs over 300 people and offers more than 150 product families across North America.

Business Challenge

Although utilizing Microsoft Dynamics AX and Salesforce, the systems were operating as stand-alones and the lack of integration and synchronization was presenting the team with multiple problems, including duplication of efforts and poor sales visibility. Viscor knew it needed help to solve the issues and determined the solution had to be in place within six months—this required outsourced system integration expertise.

Solution

To meet the aggressive timeline, OnActuate was quick to form a team of experts and develop a global integration connector between Viscor’s existing Salesforce CRM and Microsoft Dynamics AX systems. Now Viscor is able to share customer order and sales data across the enterprise. This has resulted in 15% productivity and efficiency improvements since the implementation—and this number continues to grow—all at a reduced cost to the business

  • The OnActuate team are known for delivering an exceptional level of service, support and commitment throughout their implementations, staying true to their “people- first approach.” Anyone who has done an integration before knows it’s not easy – for all stakeholders involved. So, when I say OnActuate was easy to work with, I mean they’re the team you want. They put us on the right track and kept us on that track.

    - John Pannunzio - Manager, Customer Service and Inside Sales, Viscor

Client since 2015

Microsoft Dynamics AX – Implementation | Support

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The AB Volvo Group (Volvo) is a Swedish multinational manufacturing company, headquartered in Gothenburg. While its core activity is the production, distribution and sale of trucks, buses and construction equipment, Volvo also supplies marine and industrial drive systems and financial services. Volvo Cars (Volvo), also based in Gothenburg, has been independent since sold to Ford Motor Company in 1999. Since 2010, Volvo Cars has been owned by the Geely Holding Group, a Chinese multinational automotive manufacturing company and produces a premium range of cars that includes sedans, wagons, sports-wagons, cross-country cars, and SUVs. Both AB Volvo and Volvo Cars share the Volvo logo.

Business Challenge

Volvo, utilizing Microsoft Dynamics AX, was experiencing a bottleneck in its business process due to a lack of IDMS (Integrated Dealer Management System) experts on its team. This deficiency was preventing Volvo from meeting its localization business goals and it determined the need for a capable integration team with IDMS expertise.

Solution

OnActuate built a team of experts to assist with the implementation and provide support in India. We utilized an IDMS solution (Integrated Dealer Management System)—the top of the line Microsoft Dynamics AX solution for heavy equipment, vehicle manufacturing, distribution, and dealership businesses. The IDMS implementation and support was on-time, cost effective, and of high-quality.

Client since 2017

Microsoft Dynamics 365 – Implementation | Support

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Washington State Department of Labor & Industries (Wa State L&I) is a diverse state agency dedicated to the safety, health and security of Washington’s 2.5 million workers. It helps employers meet safety and health standards and inspect workplaces when alerted to hazards. As administrators of the state’s workers’ compensation system, Wa State L&I helps ensure workers are paid what they are owed, that children’s and teens’ work hours are limited, and that consumers are protected from unsound building practices. Wa L&I serves customers in 19 offices throughout Washington state, and has approximately 2,800 skilled employees, including safety inspectors, claims specialists, nurses, researchers, accountants, labor experts, and support staff.

Business Challenge

Wa State L&I’s budget management unit manages $715 million, from 15 different funds, biennially. The agency’s budgeting and planning needs were managed by a customized web based application developed by in-house staff, other in-house and statewide financial systems, Excel spreadsheets, and shared drives. These legacy applications routinely caused data integrity issues, reporting anomalies, and system speed issues resulting in staff downtime, and rework checking numbers due to low level of confidence in system. Wa State L&I determined it needed a new solution and expertise to manage the transition.

Solution

OnActuate stepped in, formed a team of Microsoft Dynamics 365 experts, and put together the following objectives:

  • Provide quick access to consolidated budgetary information on a single platform
  • Develop a roadmap to an integrated system that allows for flexibility to meet enterprise needs and that supports operational and strategic objectives and goals, starting with a budget module
  • Provide a system that substantially improves the quality of service provided to end users, management and decision makers
  • Provide better decision making across the organization based on ability to share information and analyze business reporting data

Within just three months of starting this project, OnActuate is able to test the system and has a solid implementation plan.

Client since 2019

Microsoft Dynamics AX– Implementation | Support

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Client since 2019

Microsoft Dynamics 365 – Sales & Customer Service

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Largest Oil & Gas Company

Client since 2012

Microsoft Dynamics NAV – Support

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