McDonald's | OnActuate
Customer Success

OnActuate partners with McDonald’s India to transition multiple systems to one Microsoft Dynamics solution

Implementation – Microsoft Dynamics NAV


About the Company

McDonald’s Corporation is an American multinational fast food corporation, founded in 1940 as a restaurant operated by Richard and Maurice McDonald, in San Bernardino, California, United States. A globally recognized brand, McDonalds now has over 38,000 locations across 120 countries and is a cultural icon.

OnActuate’s knowledge of our processes and local tax regulations was crucial in leading a smooth transition to a single ERP system. We can now manage our back-office processes more efficiently, leaving more time to focus on our omni-channel customer experience strategy. This helped us quickly innovate to better offer contactless ordering during the pandemic.

Vinay Kumar
Group CIO, McDonald’s India (CPRPL)

Business Challenge

McDonald India (CPRPL) was using multiple systems for managing back-office processes. This disparate method of managing the business was proving costly to maintain and presenting data redundancy and synchronization issues. These challenges were time consuming and did not produce the desired results CPRPL wanted.

Additionally CPRPL needed to be GST ready before the rollout and introduce a CRM solution. The team was looking for a Microsoft Dynamics implementation partner to manage a smooth transition from multiple systems to one single system and ensure GST readiness.


OnActuate formed a strong team of Microsoft Dynamics NAV expert consultants and project managers. Using our sound understanding of CPRPL processes and local tax regulations, we formulated and executed a smooth transition plan.

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