Capital Metropolitan Transportation | OnActuate
Customer Success

OnActuate implements migration to Microsoft 365 Finance & Operations for CapMetro of Austin, Texas

Upgrade – Microsoft Finance & Operations / Dynamics AX
Support – OnActuate Managed Services

Public Sector / Nonprofit

About the Company

Capital Metropolitan Transportation (Capital Metro) is a public agency responsible for providing mass transit services within the City of Austin, Texas and communities within 500 square miles. CapMetro connects people, jobs and communities by providing quality transportation choices to Central Texas. The Austin Metro area is the fastest growing metro area in the U.S. and the population is expected to double by 2040.

The OnActuate team has been very professional and helped us successfully migrate our CRM on-premises to the cloud. They also helped us adopt new features in CRM on the cloud including integrations with other available Microsoft products, such as Microsoft Teams. We would highly recommend OnActuate’s services.

Praveen Verma
Global Program Director, Birlasoft

Business Challenge

CapMetro utilizes Microsoft Dynamics AX 2012 R3 (on-premise) Enterprise Resource Planning (ERP) Financial System. Currently, a single book of records and financial statements are maintained in AX and Management Reporter for the CapMetro legal entity. To meet the requirements of a joint venture between CapMetro and the City of Austin, a new legal entity called Austin Transit Partnership (ATP), required its own books and financial statements in Microsoft Dynamics which must function alongside the existing CapMetro legal entity. CapMetro required a very qualified Dynamics AX / 365 consulting partner to provide the professional, technical, consultative and postproduction support services to set-up the new legal entity, and then support both entities when in production for 2-3 years.


OnActuate analyzed how Dynamics 365 F&O could meet the ERP requirements for both CapMetro and the new legal entity. When CapMetro asked for an earlier delivery, the organizations worked together to prioritize certain parts of the project. OnActuate migrated the agency’s ERP to Dynamics 365 F&O successfully ahead of time in Spring 2022. CapMetro is also enrolled in OnActuate’s Managed Services program for ongoing support post-production.

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