Customer Success
Partnering with Hempel for global roll out of Microsoft Dynamics 365
Upgrade – Microsoft Dynamics 365 Finance & Operations/
Dynamics AX
Manufacturing & Distribution
USA
About the Company
Founded in Copenhagen, Denmark in 1915, Hempel A/S is a global supplier of coatings and services in the protective, marine, decorative, container and yacht industries. Hempel factories, R&D centres and stock points are established in every region.
The OnActuate team took the time to listen to us and understand what we wanted – they are very patient and accommodating. We are thankful for the amazing developers at OnActuate who created a customized tasking system for us in Microsoft Dynamics 365 Sales.
Gloria Chouman, Operations Manager
Exponent Investment Management
Business Challenge
Hempel embarked on a journey to upgrade their business application from Microsoft AX2009 to Microsoft Dynamics 365 F&O across 60+ countries with an in-house team of AX/D365 resources. However, they were needing a partner with experienced and dedicated resources and knowledge of not only the product but also the business, to help them meet the stiff challenge of rolling out D365 F&O across all their geographies in a timely manner.
Solution
A global Microsoft Dynamics 365 roll out program kicked off in 2019 and completed by 2021. Our team partnered with Hempel’s internal Microsoft Dynamics team to successfully roll out Microsoft Dynamics 365 across Europe, followed by the Middle East, Asia, US and the rest of the world. There was also an upgrade from Microsoft Dynamics AX 2009 to Microsoft Dynamics 365 going on across multiple entities globally. OnActuate consultants’ job is to map Hempel’s existing SOPs written on Microsoft Dynamics AX 2009 to Microsoft Dynamics 365 F&O, assist in the go-live, and provide support post go-live.
