T.D. Williamson | OnActuate
Customer Success

Global upgrade from Dynamics AX 2009 to Dynamics 365 F&O for Pipeline Company

Upgrade – Microsoft Dynamics 365 Finance & Operations /
Dynamics AX

Manufacturing & Distribution

About the Company

TDW serves the gathering, transmission and distribution sectors of the pipeline industry with a global portfolio of products and services, including advanced isolation, integrated pigging and integrity assessment solutions for both onshore and offshore applications. They strive to make a difference in the communities where they work and live, with TDW employees logging thousands of volunteer hours each year.

The OnActuate team took the time to listen to us and understand what we wanted – they are very patient and accommodating. We are thankful for the amazing developers at OnActuate who created a customized tasking system for us in Microsoft Dynamics 365 Sales.

Gloria Chouman, Operations Manager
Exponent Investment Management

Business Challenge

TDW has been using Microsoft Dynamics AX globally for a long time, largely supported by their in-house team of experts both functionally and technically. However, TDW felt a delta in technical expertise and needed a partner to help them fill that gap, while providing support for regular technical requests including change requests, bug fixes and other issues handled in a timely manner.


OnActuate signed a contract with their Singapore Hub to provide Microsoft Dynamics AX (Microsoft Dynamics 365) Technical Consultants on time and material basis. We receive Functional Requirement Document from TDW team based on which our consultants work on drafting a Technical Design Document (TDD). Once the TDD is approved by our client, our consultants develop the required solution. We are currently engaging with our client through offshore delivery model. However, as a next step forward, TDW is planning to migrate from Microsoft Dynamics AX 2009 to Microsoft Dynamics 365.

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