Customer Success
Transitioning India’s premier online classifieds company onto a better CRM system
Upgrade – Microsoft Dynamics 365 Finance & Operations /
Dynamics AX
India
About the Company
Info Edge, India’s premier online classifieds company is fundamentally in the matching business. The umbrella brand has an online recruitment classifieds, naukri.com– India’s No. 1 Jobsite with over 75% traffic share, a matrimony classifieds, www.jeevansathi.com, a real estate classifieds, www.99acres.com– India’s largest property marketplace, and an education classifieds, www.shiksha.com
OnActuate’s knowledge of our processes and local tax regulations was crucial in leading a smooth transition to a single ERP system. We can now manage our back-office processes more efficiently, leaving more time to focus on our omni-channel customer experience strategy. This helped us quickly innovate to better offer contactless ordering during the pandemic.
Vinay Kumar
Group CIO, McDonald’s India (CPRPL)
Business Challenge
Info Edge’s naukri.com, India’s #1 job site, was struggling with performance and scalability issues with the existing on-premise CRM. It also had audit capabilities issues with D365 CE Online.
Solution
OnActuate audited naukri.com’s whole system and stabilized it by resolving bugs and immediate issues. Then we worked on the user adoption of a better system with improvements such as change requests and add-on features.
