Washington State Department of Labor and Industries | OnActuate
Customer Success

Washington State’s Labor and Industries Division partners with OnActuate to implement Microsoft Dynamics 365

Implementation – Microsoft Dynamics 365 Finance & Operations
Support – OnActuate Managed Services

Public Sector
United States

About the Company

The Labor and Industries Division (L&I) is comprised of 51 attorneys and 55 professional staff in Olympia and Seattle. The Labor and Industries Division represents and advises the Department of Labor and Industries regarding the state’s industrial insurance program, workers’ compensation benefits, questions about fair wages and prevailing wage requirements, workplace conditions and safe work environments, contractor and building issues, crime victim claims, and other issues for workers and employers. The division handles a wide variety of cases from entry level to highly complex matters, and has a robust appellate litigation program. The work touches all businesses and workers in Washington and is of central importance to the business economy of the state.

OnActuate’s knowledge of our processes and local tax regulations was crucial in leading a smooth transition to a single ERP system. We can now manage our back-office processes more efficiently, leaving more time to focus on our omni-channel customer experience strategy. This helped us quickly innovate to better offer contactless ordering during the pandemic.

Vinay Kumar
Group CIO, McDonald’s India (CPRPL)

Business Challenge

Washington State L&I’s budget management unit manages $715 million, from 15 different funds, biennially. The agency’s budgeting and planning needs were managed by a customized web-based application developed by in-house staff, other in-house and statewide financial systems, Excel spreadsheets, and shared drives. These legacy applications routinely caused data integrity issues, reporting anomalies, and system speed issues resulting in staff downtime, and rework checking numbers due to low level of confidence in the system. Washington State L&I determined it needed a new solution and expertise to manage the transition.


OnActuate stepped in, formed a team of Microsoft Dynamics 365 experts, and put together a solid implementation plan with the following objectives:

  • Provide quick access to consolidated budgetary information on a single platform
  • Develop a roadmap to an integrated system that allows for flexibility to meet enterprise needs and that supports operational and strategic objectives and goals, starting with a budget module
  • Provide a system that substantially improves the quality of service provided to end users, management and decision makers
  • Provide better decision making across the organization based on ability to share information and analyze business reporting data

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