Managed Services | OnActuate

Managed Services

Consider us an extension of your IT department – helping your team work smarter, not harder

Immediate Support | Explore our Managed Services Packages

We know your IT team is busy. Let our team of seasoned technology professionals help you save time, money, and resources.

If you need technical help with your Microsoft Dynamics application, our service delivery team is only a click or call away. We provide 24/5 support to free up your IT team’s time and to reduce the risks associated with downtime.

Looking for immediate assistance? We’ve got you covered with …

Rapid Response Unit (RRU)

Immediate support available 24/5

  • The first 30 minutes of your initial call is FREE
  • No need to have an active support agreement
  • No need to be a previous or existing client
  • Price based on time and material
  • Issue Management via a ticketing system

Call Now: +1 866 246 2568

Contact Us

Future-proof your IT services

You will be assigned a dedicated service delivery manger that can help determine the level of support you need in areas such as:

Support Issues

See a drastic change in the cost of IT operations support

Proactive Monitoring

Identify risks early!

Optimization

Don’t miss out by underutilizing your application

Management

Improve productivity and efficiency

  • Working at an investment management firm can be stressful because we are dealing with our client’s life savings. When there is a system issue, we need it to be addressed right away. We are impressed with how quickly the OnActuate team responds to any support requests – they are always very nice and helpful.

    Gloria Chamoun Operations Manager, Exponent Investment Management
exponent-investment-management

Managed Services Support Packages

The OnActuate three-tiered support model addresses the long-term needs of our customers of all sizes across the globe. You have the choice and flexibility to opt for a support package based on your requirements and budget, allowing you to scale up as your business needs increase. Simply prepurchase a bank of support hours through a 1-year support agreement.

Our support program is based on the Information Technology Infrastructure Library (ITIL) framework. This is a set of best-practice procedures for IT and service management. It ensures IT services are fully aligned to an organization’s key goals. Customers register issues through our Dynamics 365 ticketing system, or through phone or email. Based on the issue priority and agreed upon service level, our team responds and resolves the issue.

Our team specializes in supporting Microsoft Dynamics applications and related technologies on all platforms – cloud, on-premises, or hybrid. This includes, but is not limited to:

  • Microsoft Dynamics AX
  • Microsoft Dynamics NAV
  • Microsoft Dynamics CRM
  • Microsoft Azure services
  • Microsoft Dynamics 365 Finance, Supply Chain Management
  • Microsoft Dynamics 365 Customer Engagement
  • Microsoft Dynamics 365 Business Central
  • DevOps / Team Foundation Server (TFS) Lifecycle Services
  • PACKAGE
    BRONZE

    Package includes:

    • 100/200/500 hours Support Pack
      (valid for 1 year)
    • Issue Management via ticketing system
    • Dev Ops/TFS support
    • Data Migrations
    • Azure Cloud support – VMs/storage/VPN
    • D365 - LCS support - deployments
  • FEATURED
    PACKAGE
    SILVER

    Package includes: Everything in Bronze, plus:

    • Monthly D365 workshops
    • Quarterly Power BI training workshops
    • Hot fixes and service packs (CU)
    •  
    •  
    •  
  • PACKAGE
    GOLD

    Package includes: Everything in Silver, plus:

    • Test Automation workshops
      (RSAT preset-config)
    • Quarterly Power Apps workshops
    • Heartbeat Analyzer Toolkits
    •  
    •  
    •  

Add-ons available for each package. Pricing available upon request.

If you are seeking a partner who can help you manage your Microsoft Dynamics applications and supporting technologies, we are just a click away!

Our credentials:

Looking to migrate to Microsoft Dynamics 365 Business Central?

Check out our Migration Packages, designed to make the process even easier.

Learn More

Plan Comparison

Plan Rapid Response
Unit (RRU)		 Bronze
Package		 Silver
Package		 Gold
Package
Key Business Users/Authorized Callers As needed Up to 10 Up to 25 As needed
Account Manager Yes Yes Yes Yes
Coverage Hours As needed 8×5 (Mon – Fri,
8AM – 5PM CST)		 24×5 (Mon – Fri) As needed
Minimum Commitment No commitment 12 months 12 months 24 – 36+ months
Updates and Patches As needed Yes Yes Yes
Dev Ops/TFS Support Yes Yes Yes Yes
Cloud Migrations – Data/D365/BC Yes Yes Yes Yes
Azure Cloud Support – VMs/storage/VPN Yes Yes Yes Yes
D365 – LCS Support – Deployments Yes Yes Yes Yes
Monthly Workshops As needed – Yes Yes
Quarterly Power BI Training Workshops As needed – Yes Yes
Test Automation Workshops
(RSAT preset- config.)		 As needed – – Yes
Quarterly Power Apps Workshops As needed – – Yes
Preventive Care Monitoring As needed Once a month Once a week Once every business day
Response Times As needed Critical issues:
4-6 hours
Default: 8 hours		 Critical issues:
2-4 hours
Default: 4 hours		 As per required service-level agreement (SLA)
Initial Knowledge Transition Period As needed 3-4 weeks 4-6 weeks Based on assessment
Incident Logging and Tracking Tool As needed Included Included Included
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