Managed Services
Consider us an extension of your IT department – helping your team work smarter, not harder
We know your IT team is busy. Let our team of seasoned technology professionals help you save time, money, and resources.
If you need technical help with your Microsoft Dynamics application, our service delivery team is only a click or call away. We provide 24/5 support to free up your IT team’s time and to reduce the risks associated with downtime.
Looking for immediate assistance? We’ve got you covered with …
Rapid Response Unit (RRU)
Immediate support available 24/5
- The first 30 minutes of your initial call is FREE
- No need to have an active support agreement
- No need to be a previous or existing client
- Price based on time and material
- Issue Management via a ticketing system
Call Now: +1 866 246 2568
Future-proof your IT services
You will be assigned a dedicated service delivery manger that can help determine the level of support you need in areas such as:
Support Issues
See a drastic change in the cost of IT operations support
Proactive Monitoring
Identify risks early!
Optimization
Don’t miss out by underutilizing your application
Management
Improve productivity and efficiency
Managed Services Support Packages
The OnActuate three-tiered support model addresses the long-term needs of our customers of all sizes across the globe. You have the choice and flexibility to opt for a support package based on your requirements and budget, allowing you to scale up as your business needs increase. Simply prepurchase a bank of support hours through a 1-year support agreement.
Our support program is based on the Information Technology Infrastructure Library (ITIL) framework. This is a set of best-practice procedures for IT and service management. It ensures IT services are fully aligned to an organization’s key goals. Customers register issues through our Dynamics 365 ticketing system, or through phone or email. Based on the issue priority and agreed upon service level, our team responds and resolves the issue.
Our team specializes in supporting Microsoft Dynamics applications and related technologies on all platforms – cloud, on-premises, or hybrid. This includes, but is not limited to:
- Microsoft Dynamics AX
- Microsoft Dynamics NAV
- Microsoft Dynamics CRM
- Microsoft Azure services
- Microsoft Dynamics 365 Finance, Supply Chain Management
- Microsoft Dynamics 365 Customer Engagement
- Microsoft Dynamics 365 Business Central
- DevOps / Team Foundation Server (TFS) Lifecycle Services
-
PACKAGEBRONZE
Package includes:
- 100/200/500 hours Support Pack
(valid for 1 year) - Issue Management via ticketing system
- Dev Ops/TFS support
- Data Migrations
- Azure Cloud support – VMs/storage/VPN
- D365 - LCS support - deployments
- 100/200/500 hours Support Pack
-
FEATUREDPACKAGESILVER
Package includes: Everything in Bronze, plus:
- Monthly D365 workshops
- Quarterly Power BI training workshops
- Hot fixes and service packs (CU)
-
PACKAGEGOLD
Package includes: Everything in Silver, plus:
- Test Automation workshops
(RSAT preset-config) - Quarterly Power Apps workshops
- Heartbeat Analyzer Toolkits
- Test Automation workshops
Add-ons available for each package. Pricing available upon request.
If you are seeking a partner who can help you manage your Microsoft Dynamics applications and supporting technologies, we are just a click away!
Our credentials:
Looking to migrate to Microsoft Dynamics 365 Business Central?
Check out our Migration Packages, designed to make the process even easier.
Plan Comparison
| Plan | Rapid Response Unit (RRU) |
Bronze Package |
Silver Package |
Gold Package |
|---|---|---|---|---|
| Key Business Users/Authorized Callers | As needed | Up to 10 | Up to 25 | As needed |
| Account Manager | Yes | Yes | Yes | Yes |
| Coverage Hours | As needed | 8×5 (Mon – Fri, 8AM – 5PM CST) |
24×5 (Mon – Fri) | As needed |
| Minimum Commitment | No commitment | 12 months | 12 months | 24 – 36+ months |
| Updates and Patches | As needed | Yes | Yes | Yes |
| Dev Ops/TFS Support | Yes | Yes | Yes | Yes |
| Cloud Migrations – Data/D365/BC | Yes | Yes | Yes | Yes |
| Azure Cloud Support – VMs/storage/VPN | Yes | Yes | Yes | Yes |
| D365 – LCS Support – Deployments | Yes | Yes | Yes | Yes |
| Monthly Workshops | As needed | – | Yes | Yes |
| Quarterly Power BI Training Workshops | As needed | – | Yes | Yes |
| Test Automation Workshops (RSAT preset- config.) |
As needed | – | – | Yes |
| Quarterly Power Apps Workshops | As needed | – | – | Yes |
| Preventive Care Monitoring | As needed | Once a month | Once a week | Once every business day |
| Response Times | As needed | Critical issues: 4-6 hours Default: 8 hours |
Critical issues: 2-4 hours Default: 4 hours |
As per required service-level agreement (SLA) |
| Initial Knowledge Transition Period | As needed | 3-4 weeks | 4-6 weeks | Based on assessment |
| Incident Logging and Tracking Tool | As needed | Included | Included | Included |
