Managed Services | OnActuate

Managed Services

Meet your operational needs today and in the future.

XYZ (System Health Check)

Most ERP systems can perform the required business tasks if properly configured, but if you’re struggling to make your Microsoft Dynamics AX or NAV system work for you, you might be wondering where things are going wrong. Are your business processes poorly aligned to your goals, or is your ERP system not correctly configured to meet your needsOnce you start questioning the adequacy of your ERP system it’s time to conduct an audit.

Development Services

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

Testing Services

At OnActuate we follow a test approach that comprises two phases: Test Preparation and Test Execution. The test Preparation phase is designed to gather the test requirements, build a proper test strategy & plan and capture and document Test Scenarios, Test Scripts & Test Data. During the Test Execution phase, our Functional-consultants start testing the requirements and design. In this phase, along with the requirements, ERP designers also capture Test Conditions and Scenarios.

Ongoing User Training

OnActuate follows a comprehensive training strategy and utilizes the “train the trainer” approach for the implementation. A key part of any implementation is training users at all levels. Fully trained users understand how to use OnActuate to record and report information that helps them do their jobs better. This is critical to client acceptance and crucial for a successful implementation.

The primary advantage of this approach is the development of in-house subject matter experts (SME) who understand how the software is configured and how to effectively utilize it in daily operations. Another advantage of this approach is that the Key Users / SMEs will be well equipped to train their internal team using tools such as Test Scenario Register (TSR) and Task Recorder.

During Key User training, OnActuate would first provide a generic overview of the new solution to all the Key Users. Subsequently, the Key Users will be divided based on their area of expertise/functionalities and would be trained in the relevant modules. Once the Key Users are trained, they would then go on to perform the User Acceptance Test (UAT). Upon completion of UAT by the Key Users, OnActuate caries out UAT stabilization on issues that arise during the UAT session.

For End-User training, it is critical to follow the same approach as Key User training wherein, End Users will get the product overview by their respective leads with the support from OnActuate.

Ongoing Support (AX, NAV, D365)

As a Microsoft Certified Partner, Value Added Reseller, Cloud Solution Provider, we provide additional managed services to complement what Microsoft provides as part of direct support services. Our Client Support Program emphasizes on industrializing the application maintenance services. This is important for any maintenance service as continuous process improvement helps the support team to proactively address changing business scenarios, move towards stabilizing the support issues mainly around user training issues, and also ensure that the software is updated with the latest version that Microsoft provides to the business community.

We leverage Dynamics 365 Customer Service for our Client Support Program. This system provides support case incident submission and management via our Client Self-Service Support portal on our web site. Upon onboarding the client to OnActuate support, we provide the required cross-training and knowledge transfer to the assigned the client internal resources who may manage support internally and forward incident requests to our support desk. This allows clients to quickly submit their case incident to promote efficient case resolution. These support services include functional and technical support case management for multiple helpdesk tier levels.

Cases are assigned and acted upon based on severity level with determined response and estimated resolution timeframes. There is an escalation protocol. Business-critical support will initiate a rapid response to address urgent needs as system failure and the application of urgent fixes.  As required, we provide break/fix, apply Microsoft hotfixes with causal troubleshooting and analysis. Other technical support services include release, patch and upgrade analysis, code promotion, installation, system monitoring, minor development, operation support, system errors, performance analysis, and tuning.

Azure Managed Services

I am text block. Click edit button to change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Grow your business with Microsoft Dynamics ERP and CRM Solutions.