Customer Success
Viscor Inc., achieved a 15% gain in productivity with a custom Microsoft Dynamics AX ERP and Salesforce CRM integration solution
Implementation Enhancement – Microsoft Dynamics AX
Implementation Enhancement – Salesforce
OnActuate Managed Services
Manufacturing
Canada
About the Company
For over 60 years, Viscor® has been more than a manufacturer. Viscor® is a vertically integrated and flexible North American lighting company. They consist of a team of innovative thinkers, engineers, designers, and lighting professionals that are all about design to delivery, custom and configurable lighting solutions, and experts of integrating technology and controls.
Staying true to their people first approach, OnActuate put us on the right track and kept us on that track. When I say OnActuate was easy to work with, I mean they’re the team you want.
Mahmoud DiMassi
Director of Technology, Viscor, Inc.
Business Challenge
Although utilizing Microsoft Dynamics AX and Salesforce, the systems were operating as stand-alones and the lack of integration and synchronization was presenting the Viscor team with multiple problems, including duplication of efforts and poor sales visibility. Viscor knew it needed help to solve the issues and determined the solution had to be in place within six months—this required outsourced system integration expertise.
Solution
To meet the aggressive timeline, OnActuate was quick to form a team of experts and develop a global integration connector between Viscor’s existing Salesforce CRM and Microsoft Dynamics AX systems. Now Viscor is able to share customer order and sales data across the enterprise. This resulted in 15% productivity and efficiency improvements since the implementation—and this number continues to grow—all at a reduced cost to the business.
