City of Columbus | OnActuate
Customer Success

Steering digital transformation goals for the City of Columbus

Upgrade – Microsoft Dynamics 365 Finance & Operations / Dynamics AX
Implementation – OnActuate Cashiering and Vendor Collaboration solutions
Microsoft Power Platform (Power BI, Power Apps, Power Automate)

Public Sector
United States

About the Company

The City of Columbus, Ohio (the City) has been called one the best places to live, work and raise a family. The Mayor, elected officials and employees of the city government work everyday to maintain that high standard of service and quality of life for all Columbus residents, to keep Columbus neighborhoods vibrant, and to support the economic development of the entire Central Ohio region.

When entering into any contract, there are always questions in the back of your mind as to whether the people you are contracting with will actually be able do what was promised and will we both be able to get this done in the recommended timeframe. The three words that come to mind to describe our experience working with OnActuate are trustworthy, hardworking, and proficient.

Tom Noorkah
Director of Systems and Finance, The City of Columbus Auditor’s Office

Business Challenge

As the fastest-growing metropolitan area in the Midwest, the City needed to run with operational excellence city-wide. However, slow system performance was impacting staff’s ability to efficiently provide financial services for citizens and procurement services for vendors. This was in part due to many customizations, dependencies on 3rd party solutions, and limited reporting capabilities.


In one of the largest ERP rollouts in the U.S. Public Sector, the City partnered with OnActuate on a digital transformation, referred to as “Project ELEVATE.” In less than 16 months, the City upgraded from AX 2012 R3 to cloud-based Microsoft Dynamics 365 Finance & Operations and implemented innovative vendor collaboration and integrated cashiering solutions. The focus on utilizing out-of-the-box system capabilities led to greater flexibility, better quality service, and improved data-based decision-making for the City.

Check out this Microsoft success story featuring our joint project with the City of Columbus!

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