Learn how Microsoft Dynamics 365 Customer Service help brands build advocacy and loyalty.
Dynamics 365 Microsoft Dynamics 365 is the next generation of intelligent business applications that enable your organization to grow, evolve and transform. These applications unify CRM and ERP [...]
CRM for Utilities: Why You Need It
The times have changed for traditional utility monopolies. Customers are not just meters at the end of a bill anymore; they demand better quality service, accessible information, and on-demand [...]
3 Ways IoT is Working for Manufacturing
Over the past decade, advancements in the Internet of Things (IoT) has had a profound impact on the manufacturing industry—to the tune of $187b of annual spend, accounting for the lion’s share of [...]
Improve the Efficiency and Productivity of your Salesforce with Mobile Field Service Management Software
We can do almost anything with our mobile devices. With two-thirds of the world’s population connected by mobile devices, it should come as no surprise that mobile technology plays a key role in [...]
Top 8 Considerations When Planning a Global Systems Integration
Before taking your business global, you need to have the right infrastructure in place to help you scale efficiently. According to the 2018 Going Global report from Censuswide and Tiplati, only [...]
Global ERP Rollout: Legal vs. Business Requirements and What You Need to Know
On the path to accelerated international growth, a company can easily become entangled with a complex IT system landscape. Separate business systems to manage inventory, sales, and even new [...]
Six Dysfunctions of Customer Service
Customer Service for manufacturers and distributors has evolved beyond the original focus of timely delivery and product quality to include at least customer engagement, education, and [...]
