CRM for Utilities: Why You Need It

The times have changed for traditional utility monopolies. Customers are not just meters at the end of a bill anymore; they demand better quality service, accessible information, and on-demand [...]

3 Ways IoT is Working for Manufacturing

Over the past decade, advancements in the Internet of Things (IoT) has had a profound impact on the manufacturing industry—to the tune of $187b of annual spend, accounting for the lion’s share of [...]

Six Dysfunctions of Customer Service

Customer Service for manufacturers and distributors has evolved beyond the original focus of timely delivery and product quality to include at least customer engagement, education, and [...]