ERP implementation and support for largest oil & gas company across 9 regions

One of the world’s largest independent oil and petroleum traders, this OnActuate customer moves over 6 million barrels per day and operates in more than 47 countries. With a global customer base of 20,500+, extensive logistics and storage capabilities, and a $17.9 billion turnover, they also manage one of the largest Microsoft Dynamics NAV implementations—spanning 9 regions, 200+ companies, and over 7,000 users.

In 2012, this global oil and gas leader began working with OnActuate to tackle growing challenges across their widespread Dynamics NAV environment. With implementations spanning 47+ countries and 9 regions—from version 4.0 to 2009—they were facing issues like fragmented environments, inconsistent codebases, and manual processes. Key pain points included:

• Managing code releases
• Integrating with a digital aviation system
• Upgrading infrastructure and applications
• Improving testing
• Reducing delivery costs
• Supporting acquisitions and regional legal requirements

The goal was to streamline operations, enhance support functions, and modernize their systems for long-term scalability.

To address operational challenges, a team of experienced consultants from OnActuate streamlined the company’s ERP environment, improving release processes, accelerating delivery timelines, and increasing system reliability through automation and modern development practices.

Hosted on Microsoft Azure, the connected solution now simplifies and automates core business functions—including supply chain, logistics, sales, invoicing, and customer service. Manual workflows were replaced with digital tools, enabling paperless logistics, automated sales order creation, and improved customer access—even in offline scenarios.

The upgraded system integrates ERP with customer relationship management, delivery logistics, and online self-service tools, creating a scalable and flexible foundation for future growth.

Key ongoing initiatives include:

• ERP support and maintenance across nine global regions

• System rollouts for newly acquired companies

• Feature development and configuration management

• Mobile-enabled approval workflows

• Continuous upgrades and release management

This successful transformation has led to more efficient resource use, reduced waste, and greater progress toward sustainability goals—while supporting the company’s broader digital journey.