Onebyte Event: AI Agents in Dynamics 365

This OneByte session, offered as part of OnActuate’s Managed Services Program, introduces the concept of AI agents in Microsoft Dynamics 365 and how they can help automate processes, improve decision-making, and enhance customer and employee experiences. Participants will gain a practical overview of what AI agents are, how they work within D365, and where they can add immediate value across sales, customer service, and operations.

The session will cover real-world use cases, a high-level look at tools like Copilot and agent-based automation, and guidance on getting started safely and effectively. Designed for both technical and non-technical audiences, this workshop focuses on practical understanding rather than deep implementation.

What you’ll learn:

• Create agent using Microsoft copilot studio
• Define topics and related components for the created agent
• Testing agent

Who should attend: Business users, functional consultants, IT professionals, and anyone interested in leveraging AI capabilities within Dynamics 365 – no prior AI experience required.