Modern ERP implementation enhances financial transparency and efficiency across key city agencies.
Bellevue, WA (October 2025): OnActuate, a global technology and consulting firm specializing in Microsoft business solutions, announces the successful go-live of a transformative Microsoft Dynamics 365 Finance & Supply Chain implementation with the City of Milwaukee, Wisconsin’s Department of City Development (DCD). The project modernizes outdated systems and integrates financial operations across two of the city’s major development agencies: the Redevelopment Authority of the City of Milwaukee (RACM) and the Neighborhood Improvement Development Corporation (NIDC).
Championing Digital Transformation in Local Government
The City of Milwaukee DCD plays a vital role in fostering economic growth, revitalizing neighborhoods, and supporting quality-of-life initiatives for the city’s nearly 600,000 residents. To better support these efforts, DCD needed a connected, transparent, and modern financial system to replace legacy software and manual workflows.
Prior to this project, DCD faced challenges with outdated systems, limited data integration, manual disconnected processes and inconsistent reporting across agencies. These constraints hindered real-time insights and efficiency. Seeking a robust enterprise resource planning (ERP) solution, DCD partnered with OnActuate to unify financial processes, streamline reporting, and enhance visibility across departments.
Delivering Unified Operations Through Microsoft Dynamics 365
In collaboration with DCD, OnActuate implemented Microsoft Dynamics 365 Finance & Supply Chain in just six months, replacing legacy ERP and property billing systems for RACM and NIDC. The new platform automates workflows, centralizes financial management, and aligns processes with public sector best practices.
Delivered with collaboration from Microsoft’s FastTrack program, the solution enhances transparency, efficiency, and real-time reporting – laying the foundation for continued modernization across Milwaukee’s city operations. With built-in AI capabilities in Microsoft Dynamics 365, the solution also equips DCD with intelligent insights to support smarter decision-making and continuous improvement.
Driving Smarter, More Transparent Public Services
With its new ERP system, the City of Milwaukee DCD has improved management of funding, grants, and financial transactions across multiple agencies – reducing manual work, enhancing reporting accuracy, and providing real-time insights for better decision-making. This transformation marks a significant step forward in Milwaukee’s digital journey, demonstrating the power of technology to strengthen public sector operations.
The Milwaukee DCD project is part of OnActuate’s continued investment in helping public sector organizations modernize operations and enhance citizen services. With 250% growth in public sector customers over the past two years, OnActuate continues to expand its impact across government and community-focused agencies, backed by a consistent record of successful project delivery.
About OnActuate
OnActuate is a people-first global technology and consulting firm, Microsoft AI Cloud Partner, and Dayforce Growth Partner. OnActuate’s unmatched, tailored business and data solutions, coupled with its experienced global team’s collaborative approach, has helped many public and private sector organizations reimagine their business in the digital age. www.onactuate.com
Media contact: media@onactuate.com
