WA State Labor and Industry | OnActuate

Washington State Department of Labor & Industries (Wa State L&I) is a diverse state agency dedicated to the safety, health and security of Washington’s 2.5 million workers. It helps employers meet safety and health standards and inspect workplaces when alerted to hazards. As administrators of the state’s workers’ compensation system, Wa State L&I helps ensure workers are paid what they are owed, that children’s and teens’ work hours are limited, and that consumers are protected from unsound building practices. Wa L&I serves customers in 19 offices throughout Washington state, and has approximately 2,800 skilled employees, including safety inspectors, claims specialists, nurses, researchers, accountants, labor experts, and support staff.

Business Challenge

Wa State L&I’s budget management unit manages $715 million, from 15 different funds, biennially. The agency’s budgeting and planning needs were managed by a customized web based application developed by in-house staff, other in-house and statewide financial systems, Excel spreadsheets, and shared drives. These legacy applications routinely caused data integrity issues, reporting anomalies, and system speed issues resulting in staff downtime, and rework checking numbers due to low level of confidence in system. Wa State L&I determined it needed a new solution and expertise to manage the transition.


OnActuate stepped in, formed a team of Microsoft Dynamics 365 experts, and put together the following objectives:

  • Provide quick access to consolidated budgetary information on a single platform
  • Develop a roadmap to an integrated system that allows for flexibility to meet enterprise needs and that supports operational and strategic objectives and goals, starting with a budget module
  • Provide a system that substantially improves the quality of service provided to end users, management and decision makers
  • Provide better decision making across the organization based on ability to share information and analyze business reporting data

Within just three months of starting this project, OnActuate is able to test the system and has a solid implementation plan.

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