McDonald’s, founded in 1940 in San Bernardino, California, USA, is one of the world’s largest fast-food restaurant chains, serving approximately 69 million customers daily in over 100 countries across approximately 36,900 outlets (as of 2016). Most McDonald’s restaurants worldwide are owned and operated by independent, local businessmen and businesswomen franchises. The McDonald’s Corporation revenues come from the rent, royalties, and fees paid by the franchisees, as well as sales in company-operated restaurants.
McDonald India (CPRPL) was using multiple systems for managing back-office processes:
- MS Dynamics NAV – Finance
- OSMS – Sales Integration with POS and Requisition Management
- NetSuite – Distribution Management
This disparate method of managing the business was proving costly to maintain and presenting data redundancy and synchronization issues. These challenges were time consuming and did not produce the desired results CPRPL wanted.
Additionally CPRPL needed to be GST ready before the rollout and introduce a CRM solution. The team was looking for a Microsoft Dynamics implementation partner to manage a smooth transition from multiple systems to one single system and ensure GST readiness.
OnActuate formed a strong team of Microsoft Dynamics NAV experts (consultants and project managers). Our team had a sound understanding of CPRPL processes and local tax regulations. The following plan was formulated and executed to ensure a smooth transition:
- Upgrade Microsoft Dynamics NAV solution from version 2009 to 2016
- Integrate NetSuite
- Replace OSMS
OnActuate’s knowledge of our processes and local tax regulations was crucial in leading a smooth transition to a single ERP system. We can now manage our back-office processes more efficiently, leaving more time to focus on our omni-channel customer experience strategy. This helped us quickly innovate to better offer contactless ordering during the pandemic.