UniCarriers | OnActuate

UniCarriers Americas Corporation (Unicarriers) is the world’s leading manufacturer of forklifts. With a long and colourful history, the company was founded in 1914 manufacturing manual pallet trucks. Over the next 100 years, Barrett Industrial Trucks, TCM, and Nissan Forklift companies contributed to the successful evolution of UniCarriers. Today UniCarriers’ state-of-the-art Marengo, Illinois facility sets the global standards for forklift manufacturing..

Business Challenge

UniCarriers was in the process of implementing Microsoft Dynamics AX and CRM, including the Core Finance and Manufacturing and Distribution modules. Fourteen months into the implementation cycle, UniCarriers realized that it was unable to meet key deadlines for the rollout implementation project due to challenges with key interfaces, data migration, project management, development and AX subject matter expertise.

UniCarriers recognized the need for a Microsoft Dynamics service provider that could assist them with the implementation and service delivery improvement.

Solution

OnActuate formed a strategic team of more than fifteen Microsoft Dynamics AX consultants, developers, and project managers, to deliver over 6000 hours of support across 100 plus stories and threads. During the implementation process, we have streamlined and made significant improvements in UniCarriers’ client business processes, project management, solution architecture, advisory consulting, data migration, and development in Microsoft Dynamics AX.