Managed Services
Consider us an extension of your IT department – helping your team work smarter, not harder
We know your IT team is busy. Let our team of seasoned technology professionals help you save time, money, and resources.
If you need technical help with your Microsoft Dynamics application, our service delivery team is only a click or call away. We provide 24/5 support to free up your IT team’s time and to reduce the risks associated with downtime.
Looking for immediate assistance? We’ve got you covered with …
Rapid Response Unit (RRU)
Immediate support available 24/5
- The first 30 minutes of your initial call is FREE
- No need to have an active support agreement
- No need to be a previous or existing client
- Price based on time and material
- Issue Management via a ticketing system
Call Now: +1 866 246 2568
Future-proof your IT services
You will be assigned a dedicated service delivery manager that can help determine the level of support you need in areas such as:
Support Issues
See a drastic change in the cost of IT operations support
Proactive Monitoring
Identify risks early!
Optimization
Don’t miss out by underutilizing your application
Management
Improve productivity and efficiency
Managed Services Support Packages
The OnActuate three-tiered support model addresses the long-term needs of our customers of all sizes across the globe. You have the choice and flexibility to opt for a support package based on your requirements and budget, allowing you to scale up as your business needs increase. Simply prepurchase a bank of support hours through a 1-year support agreement.
Our support program is based on the Information Technology Infrastructure Library (ITIL) framework. This is a set of best-practice procedures for IT and service management. It ensures IT services are fully aligned to an organization’s key goals. Customers register issues through our Dynamics 365 ticketing system, or through phone or email. Based on the issue priority and agreed upon service level, our team responds and resolves the issue.
Our team specializes in supporting Microsoft Dynamics applications and related technologies on all platforms – cloud, on-premises, or hybrid. This includes, but is not limited to:
- Microsoft Dynamics AX
- Microsoft Dynamics NAV
- Microsoft Dynamics CRM
- Microsoft Azure services
- Microsoft Dynamics 365 Finance, Supply Chain Management
- Microsoft Dynamics 365 Customer Engagement
- Microsoft Dynamics 365 Business Central
- DevOps / Team Foundation Server (TFS) Lifecycle Services
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PACKAGEBRONZE 100-150 hours of dedicated
tech support annuallyPackage includes:
- Efficiently track and resolve issues with a streamlined support ticketing system.
- Leverage our expertise to optimize and maintain your Dynamics 365, Power Platform, and Dayforce solutions.
- Enhance your development processes with our support for Azure DevOps and build pipeline management.
- Smoothly transition your services to the cloud with expert migration assistance.
- Ensure reliable performance and management of your Azure VMs, storage, and VPN.
- Streamline your release management and deployments with our Lifecycle Services (LCS) support.
- Stay secure and up-to-date with proactive management of Microsoft updates and patches.
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FEATUREDPACKAGESILVER 150-300 hours of dedicated
tech support annuallyPackage includes: Everything in Bronze, plus:
- Monthly expert-led Dynamics 365 workshops to enhance skills
- Quarterly Power BI training workshops to unlock the full potential of your data with professional guidance
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PACKAGEGOLD 300+ hours of dedicated
tech support annuallyPackage includes: Everything in Silver, plus:
- Hands-on test automation workshops to streamline your testing processes
- Quarterly Power Apps workshops to empower your team to create custom apps with ease through professional training
- Ensure optimal performance and health of your systems with our comprehensive Heartbeat Analyzer Toolkit
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A custom Platinum Package is also available. Contact us for pricing!
If you are seeking a partner who can help you manage your Microsoft Dynamics applications and supporting technologies, we are just a click away!
Our credentials:
Looking to migrate to Microsoft Dynamics 365 Business Central?
Check out our Migration Packages, designed to make the process even easier.
Plan Comparison
| Plan | Rapid Response Unit (RRU) |
Bronze Package |
Silver Package |
Gold Package |
|---|---|---|---|---|
| Key Business Users/Authorized Callers | As needed | Up to 10 | Up to 25 | As needed |
| Account Manager | Yes | Yes | Yes | Yes |
| Coverage Hours | As needed | 8×5 (Mon – Fri, 8AM – 5PM CST) |
24×5 (Mon – Fri) | As needed |
| Minimum Commitment | No commitment | 12 months | 12 months | 24 – 36+ months |
| Updates and Patches | As needed | Yes | Yes | Yes |
| Dev Ops/TFS Support | Yes | Yes | Yes | Yes |
| Cloud Migrations – Data/D365/BC | Yes | Yes | Yes | Yes |
| Azure Cloud Support – VMs/storage/VPN | Yes | Yes | Yes | Yes |
| D365 – LCS Support – Deployments | Yes | Yes | Yes | Yes |
| Monthly Workshops | As needed | – | Yes | Yes |
| Quarterly Power BI Training Workshops | As needed | – | Yes | Yes |
| Test Automation Workshops (RSAT preset- config.) |
As needed | – | – | Yes |
| Quarterly Power Apps Workshops | As needed | – | – | Yes |
| Preventive Care Monitoring | As needed | Once a month | Once a week | Once every business day |
| Response Times | As needed | Critical issues: 4-6 hours Default: 8 hours |
Critical issues: 2-4 hours Default: 4 hours |
As per required service-level agreement (SLA) |
| Initial Knowledge Transition Period | As needed | 3-4 weeks | 4-6 weeks | Based on assessment |
| Incident Logging and Tracking Tool | As needed | Included | Included | Included |
