Modernizing the Systems
Behind the Win
The systems behind the win are complex.
Your technology strategy doesn’t have to be.
Lottery leaders are being asked to do more with the systems, resources, and teams they already have. For CIOs, CFOs, COOs, and lottery executives, aging technology, disconnected systems, and manual work can create pressure that shows up everywhere – from financial visibility and reporting to operations and customer service.
OnActuate helps lottery organizations identify where technology is creating friction, modernize what matters most, and build a stronger foundation for what’s next.
Where lottery organizations are feeling the pressure
For technology, finance, operations, and executive leaders, legacy systems and disconnected processes can create challenges that ripple across the organization – from financial visibility and reporting to operational efficiency, customer service, and the ability to adopt new technology.
And as AI and automation become more practical, the underlying systems and data matter more – not less.
Key Pressures
Legacy Systems
Aging technology can limit what’s possible.
Legacy ERP and business systems can make integrations, upgrades, reporting, and new technology initiatives more difficult and costly.
Financial Visibility
Getting the right information shouldn’t require manual work.
Disconnected financial systems and reporting processes can make it harder to access timely, accurate information for decision-making.
Operational Efficiency
Workarounds shouldn’t be part of the workflow.
Manual processes, disconnected systems, and aging technology can force employees to spend valuable time finding workarounds instead of focusing on higher-value work.
AI & Automation
Innovation requires the right foundation.
Lotteries are exploring AI and automation, but legacy systems, disconnected data, and limited resources can make it difficult to move from interest to action.
Connected Systems
Your technology should work together.
ERP, CRM, payroll, reporting, and operational systems need to share data and support connected workflows-not create more silos.
Customer Experience
Technology should keep pace with expectations.
Outdated systems can make it harder to deliver responsive, always-on service to players, retailers, and other stakeholders.
Where do you start?
Every lottery organization is at a different point in its modernization journey. Some need to understand their current environment and priorities. Others are ready to modernize a specific function or explore new capabilities.
Assess
Identify legacy systems, integration gaps, manual processes, and modernization priorities.
Modernize
Modernize core financial and business systems, improve reporting, and eliminate unnecessary manual work.
Accelerate
Connect operations, explore automation and AI, and create a technology foundation that can evolve with your organization.
Lottery modernization in action
Real-world experience modernizing the systems behind the win.
OnActuate works with lottery organizations on the technology challenges that sit behind day-to-day operations – from modernizing core financial systems to improving customer-facing services.
STATE LOTTERY
30,000 Calls Automated Each Month
A state lottery organization was handling approximately 30,000 calls each month, with updates to lottery information requiring developer support. During high-volume jackpot periods, this created delays and additional strain on internal teams.
OnActuate implemented a cloud-based intelligent voice response solution using Azure Communication Services, enabling callers to access information instantly while giving business users the ability to manage updates independently.
STATE LOTTERY
Advancing Financial Operations
A state lottery organization wanted to modernize its financial technology environment.
OnActuate supported the transition from Microsoft Dynamics GP to Dynamics 365 Finance, creating a more modern foundation for financial operations, reporting, scalability, and future technology innovation.
Considering a move from Dynamics GP?
Microsoft Dynamics GP reaching the end of its lifecycle, many organizations are evaluating what’s next. Moving to a modern ERP can be an opportunity to improve financial visibility, streamline processes, and create a stronger foundation for future innovation.
Let’s talk about what’s next
From ERP and finance to customer-facing technology, OnActuate brings experience across the systems that keep lottery organizations moving.
Every lottery modernization journey is different. If you’re evaluating legacy systems, improving financial visibility, streamlining operations, or exploring what’s possible with AI, Greg can help you identify where to start.
Explore what’s possible for your organization →
