OA Field Force Management | OnActuate
field force management

OA Field Force Management

Are you looking for a solution to manage your Field force to maximize your revenue and profits? Or need to track if your field force is utilizing their time in best possible way? Or need to know the difference between estimated planning and actual outcome to improve your planning? FFM can help you achieve all that and more.


Field force are a crucial part of any business. Not everything can be done while sitting in an office in front of a computer. There are times when customer need us to visit them e.g. customer service or we may need to reach out to them to expand our business e.g. Sales.

Field force helps us to keep our business running and provides business, opportunities to grow more.

FFM is an extension for the Dynamics 365 for Customer Engagement, that helps in management of the field force of the business along with tracking their attendance.

FFM application is designed for the businesses who want to improve efficiency of their field force and thus increasing revenue and profits.

It provides you all the basic functionality that a field agent does on a normal day as his task in an automated an efficient way.

Product Features
  • Ability to create Daily Call Record (DCR) for field agent along with the location of accounts.
  • Ability to track attendance of field agents.
  • Ability to get best possible route against the DCR activities.
  • Ability to manage unplanned meeting on the way
  • Ability to work in offline mode in case of low or missing network connectivity
  • Speech to text conversion for faster operation