Customer Success
OnActuate provides new CRM solution with Dynamics 365 CE for Net4
Implementation – Microsoft Dynamics 365 Customer Engagement /
Dynamics CRM
India
About the Company
Net4 is India’s leading Data Centre, Cloud Hosting and Network Services Provider. Net4 focuses on providing data center and cloud hosting solutions, enterprise internet services, VoIP solutions, enterprise messaging and hosting solutions, and domain name registration. Net4 has a PAN India presence with offices in 11 major business cities. They are amongst the largest provider of hosted email, web hosting and domain name registration in the Asia-Pacific region.
The OnActuate team took the time to listen to us and understand what we wanted – they are very patient and accommodating. We are thankful for the amazing developers at OnActuate who created a customized tasking system for us in Microsoft Dynamics 365 Sales.
Gloria Chouman, Operations Manager
Exponent Investment Management
Business Challenge
Net4’s system was running slow. Various new features in CRM2016 were required to be implemented and deployed. Lots of daily activities were maintained in Excel.
Solution
Dynamics 365 CRM was proposed and implemented with Sales, Customer service, Website integrates for Leads, 4 level escalation matrix, and auto renewal of subscription.
