Customer Success
One of the world’s top 10 sea freight forwarding company seeks finds new implementation with OnActuate’s help
Support – Managed Services
Manufacturing & Distribution
India
About the Company
HAL is a leading ‘End to End” solution provider of underwater services and EPC services to the Indian oil and gas industry. Over the years, HAL has developed a diversified portfolio for undertaking turnkey projects involving sub-sea and marine services and an EPC contractor.
The OnActuate team took the time to listen to us and understand what we wanted – they are very patient and accommodating. We are thankful for the amazing developers at OnActuate who created a customized tasking system for us in Microsoft Dynamics 365 Sales.
Gloria Chouman, Operations Manager
Exponent Investment Management
Business Challenge
The company already had NAV implemented but did not have the required support needed from their existing partner.
Solution
OnActuate introduced their ITIL-based support process to align and resolve issues with HAL’s required support.
