Improve efficiencies to better manage employees, connect with citizens, and make the most of your budget.

With the AI-enabled OnActuate Case Management Solution, municipalities and counties can manage service requests in an efficient and timely manner, while relieving resources by allowing AI to intelligently automate simple tasks to speed up the process of updating and closing cases.

Front-end features

• Citizens can open cases for services and get automated AI-enabled status updates on their cases through an online portal.
• A virtual AI-powered chatbot is available to assist with questions and easily open new cases directly in the chat.
• Create personal accounts to view, track and manage cases or do the same without creating an account at all.

Back-end features

• Made for customer service agents and field service agents to easily manage cases with updates, uploads, and notes, using AI to assist in automation to save time spent organizing and assigning cases to the appropriate agent or team.
• With AI enabled automation, public service agents can utilize intelligent routing, smart ticket logging, automated status updates, duplicate deletion and more to take on more cases, close cases faster and ensure the right services are getting to the right citizens.
• Built on the foundation of Microsoft Dynamics 365 Customer Service, Microsoft Power Virtual Agents, and Microsoft Power Automate.